Returns and refunds

Before requesting a return

Contact Nuvoteq with your order details, the product concerned, and a clear explanation of the issue. Do not send or hand over a product before the team confirms the next step.

Keep the product, packaging, included accessories, and proof of purchase together while the request is being reviewed.

Eligibility

Return or exchange eligibility depends on the product condition, the reason for the request, and the terms confirmed with the order. Products that show misuse, accidental damage, unauthorized modification, or missing components may not be eligible.

Compatibility concerns should be raised before ordering whenever possible. The Nuvoteq team can help verify the exact device model and accessory requirements.

Damaged or incorrect items

If an item arrives damaged or does not match the confirmed order, contact Nuvoteq promptly and include clear photos when possible. The team will review the information and explain the available resolution.

Refund processing

When a refund is approved, the method and timing will depend on the original payment arrangement and any processing requirements that apply. Nuvoteq will confirm the applicable steps directly.